Privacy Policy
Last updated: July 29, 2026
Introduction
Welcome to Vetenet, a service for Green Dog Veterinary Center.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, and related services (collectively, the "Services").
We are committed to protecting your privacy and handling your information transparently and responsibly. By using the Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, information that is collected automatically when you use the Services, and information from third-party services when you choose to connect them.
Account Information
When you create an account, we may collect information such as:
- Name
- Email address
- Password (stored securely in encrypted form)
- Phone number (optional)
Clinic Information
When a veterinary clinic uses Vetenet, we may process information including:
- Clinic name
- Address
- Contact information
- Opening hours
- Staff members
- Appointment types
- Internal settings
Veterinary Records
Our Services allow veterinary professionals to manage information related to pets and appointments, including:
- Pet information
- Owner information
- Appointment history
- Medical records
- Notes created by veterinary professionals
- Documents uploaded by authorized users
These records are processed solely to provide the Services requested by our customers.
Calendar Information
If you choose to connect your Google Calendar, we may access limited calendar information in order to:
- Create appointments
- Update appointments
- Delete appointments
- Synchronize appointment status
We do not access unrelated calendar events unless required for synchronization functionality explicitly requested by the user.
Automatically Collected Information
When you use the Services, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Log files
- Error reports
- Usage statistics
- Session information
This information helps us improve the reliability, performance, and security of the Services.
How We Use Information
We use information to:
- Provide the Services
- Authenticate users
- Manage appointments
- Store veterinary records
- Synchronize connected calendars
- Send appointment confirmations and notifications
- Respond to support requests
- Improve our products
- Detect fraud and abuse
- Protect the security of our systems
- Comply with legal obligations
We do not sell personal information.
Legal Basis for Processing
Where applicable under the General Data Protection Regulation (GDPR), we process personal information based on one or more of the following legal grounds:
- Performance of a contract
- Legitimate interests
- User consent
- Compliance with legal obligations
Google Calendar Data
If you connect your Google Account, Vetenet may request permission to access your Google Calendar.
Calendar access is used exclusively to provide synchronization features requested by you, including:
- Creating calendar events
- Updating existing events
- Deleting events
- Keeping appointments synchronized between Vetenet and Google Calendar
We do not use Google Calendar data for:
- Advertising
- Marketing
- User profiling
- Analytics unrelated to calendar synchronization
- Selling data to third parties
Google user data is only accessed to provide the functionality explicitly requested by the user.
You may revoke Vetenet's access to your Google Account at any time through your Google Account permissions.
Email Communications
We may send emails related to the Services, including:
- Appointment confirmations
- Appointment reminders
- Appointment cancellations
- Security notifications
- Account verification
- Password reset emails
- Important service announcements
These communications are considered part of the Services.
Sharing Information
We do not sell your information.
We may share information only in limited circumstances, including:
Service Providers
We work with trusted third-party providers who help us operate the Services, such as:
- Cloud hosting providers
- Email delivery providers
- Authentication providers
- Calendar integration providers
These providers process information only on our behalf.
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests
- Protect our rights
- Prevent fraud or security incidents
Business Transfers
If Vetenet is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.
Veterinary Data
Veterinary records belong to the veterinary clinic using Vetenet.
Vetenet acts as a technology service provider.
We do not access veterinary information except when:
- Required to provide technical support
- Necessary to investigate technical issues
- Required by law
- Explicitly authorized by the customer
Data Retention
We retain information only for as long as necessary to:
- Provide the Services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
Security
We implement technical and organizational measures designed to protect information, including:
- Encrypted HTTPS connections
- Secure authentication
- Access controls
- Database protection
- Regular software updates
- Monitoring and logging
- Secure cloud infrastructure
No method of electronic storage or transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
Your information may be processed in countries other than your own.
Where required, we use appropriate safeguards for international data transfers in accordance with applicable privacy laws.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
Children's Privacy
The Services are intended for veterinary professionals, veterinary clinics, and pet owners.
We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us, please contact us so we can remove the information where appropriate.
Third-Party Services
Our Services may integrate with third-party providers, including:
- Google Calendar
- Google Sign-In
- Email providers
- Cloud hosting services
Your use of these services is also governed by their respective privacy policies.
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve performance
- Analyze service usage
- Maintain security
Where required by law, we will obtain your consent before using non-essential cookies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will notify users through the Services or by other appropriate means.
The "Last updated" date at the top of this page indicates when this Privacy Policy was most recently revised.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:
Thank You
Thank you for trusting Vetenet.
We are committed to protecting your information and providing secure, reliable software for veterinary professionals.